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| Title: | Client Services Junior Manager-housing |
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| Max Salary: | R22 000 p/m CTC slightly neg | ||
| Decription: | Key Performance Areas Activities Key Performance Indicators Property Management and Administration • Ensure the implementation of correct leasing and tenant selection procedures and standards • Make available all documentation related to application process such as updated application forms, lease documents, tenant course forms, house rules and project fact sheet. • Check grey files and submit to senior management • Ensure 100% compliance of Intake policies and Procedures • Manage vacancies/waiting list • Submit vacancy and exit report • Ensure intake is done timely and correctly • Oversee arrears management • Request legal letters and eviction orders, pending on decisions made • Ensure legal processes are followed correctly • Check and approve exits for refund, submit cheque requisitions • Follow up on tenants that have vacated without paying their arrears. • Blacklisting of tenant’s accounts left in arrears and not prepared to make a payment arrangement • Leasing Policies and Procedures well followed • All documentation made available for the facilitation of a smooth application process • Check all documentation that is not clear / unsure of to determine approved or declined according to regulation • Check all files before leases are signed to ensure 100% compliance • Ensure files are kept on standby to fill vacant units • Compile and submit vacancy and exit report • Follow up on arrears management to ensure arrears stay below 3% • Request legal letters and eviction orders as required by legal process, keep cost to minimum • Finalise exit documentation and calculate deposit refund. Submit to finance for payment within 14 days of exit • Well managed bad debts General office administration • Schedule necessary meetings. • Prepare meeting venues including ensuring that appropriate equipment is available • Ensure that all documentation is kept in a safe and secure environment • Ensure that all relevant correspondence has been sent • Ensure that all filing is done and up to date • Maintain all relevant information on database • Develop and maintain a contacts database • Meetings are scheduled and meeting venues prepared • Area is well maintained. • Documentation is easily accessible • Information is up to date. • Petty cash is reconciled and balanced Office equipment maintenance • Oversee use of office equipment • Manage maintenance of office equipment • Ensure that necessary spares for the office equipment is always readily available • All office equipment maintained and fully functional • Necessary spares for office equipment always available Rent Roll Administration • Ensure statement information is up to date and correct • Upload batches for additional charges • Run pre-billing and edit to send to HM’s for checking • Check with HM’s to ensure pre-billing check is signed off • Print/Email, process and distribute statements before the 25th • Ensure all letters/newsletters are attached correctly • Ensure all information on statements are correct, and update if changed • Ensure all additional charges are correctly recorded in batches and uploaded to MDA • Run pre-billing check and edit, send to HM’s to check and approve • Ensure the pre-billing check is done thoroughly and signed off for printing • Print / Email statements, arrange to have them folded and processed to be ready for distribution before the 25th of every month Basic financial management • Resolve tenant payment queries • Ensure tenant payment queries are investigated and resolved. Client Services • Deal will all tenant related complaints/queries • Investigate complaints • Ensure customer service standards are maintained • Ensure sufficient tenant communication • Compile and distribute relevant tenant communication, such as newsletters and broadcast messages. • Accept emails, phone calls, ad hoc visits, scheduled meetings to deal with all tenant related complaints and queries of all kinds. • Investigate complaints and resolve • Maintain a high level of customer service • Send bulk sms’s / letters with statements when required to ensure tenants are informed • Ensure newsletter is compiled an distributed every quarter HR and Staff management • Submit HR documentation • Ensure staff files are up to date • Manage the house managers and the cleaning staff • Oversee, direct and manage communication and facilitation between maintenance and HM’s to ensure maintenance is done timeously and to standard. • Submit HR documentation to HR department including personnel information, contracts, leave forms, AF policy documents, IR documents etc. • Ensure all new staff documents have been submitted to HR and staff files are up to date • Manage teams • Facilitate maintenance procedure. Role Requirements Qualifications and Experience • Matric and a relevant tertiary qualification is necessary • Minimum 2 year office administration experience within the property management sector • Drivers license • Registered property practitioner with the PPRA would be advantageous Competencies • Computer Skills - MS Office • MDA experience advantageous • Communication Skills • Customer Service • Relationship Management • Teamwork, Management and Leadership Skills • Gathering and analyzing information If you meet the criteria please email your updated MS Word CV and recent head & shoulders photo to cvs4amanda@therecruiters.co.za asap |
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| General Requirements: | • Matric and a relevant tertiary qualification is necessary • Minimum 2 years office administration experience within the property management sector • Drivers license • Registered property practitioner with the PPRA would be advantageous Competencies • Computer Skills - MS Office • MDA experience advantageous • Communication Skills • Customer Service • Relationship Management • Teamwork, Management and Leadership Skills • Gathering and analyzing information |
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| Location | Cape Town | ||
| Consultant: | Amanda Dreyer | ||
| Email: | cvs4amanda@therecruiters.co.za | Share This Job | |