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| Title: | Customer Liaison - Durban, Florida Road |
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| Max Salary: | 19000 | ||
| Decription: | The Customer Liaison provides essential support to the sales team by handling customer queries, complaints, and administrative tasks. This role ensures customer satisfaction, manages claims, coordinates reporting, and assists with payment collection and account applications. Key Responsibilities: Customer Service & Claims Management Process credits, refunds, and stock returns according to policies. Handle customer and sales consultant queries across designated regions. Conduct stock and price checks, offer replacements, and manage claims. Maintain accurate records and update the claims spreadsheet. Sales Administration Support Assist with showroom operations as needed. Generate and distribute sales reports and backorder lists. Organize meetings, prepare documents, and circulate minutes. Support customer events and engagements. Financial & Account Coordination Resolve account queries before processing sales. Follow up on payments and manage financial risks. Verify and process new account applications, including reference checks. General Ensure compliance with company policies and procedures. Maintain professionalism and confidentiality in all interactions. |
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| General Requirements: | National Senior Certificate 6 years in customer service, preferably in the textiles or fabric industry Driver’s license Fluent in English and one other South African language (preferably Afrikaans) Skills: Sales, customer service, product knowledge, negotiation, MS Office, branding, report writing, public relations If you would like to apply for this role please send your updated CV and relevant documents to cvs4cara@therecruiters.co.za |
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| Location | Durban | ||
| Consultant: | Cara Styles | ||
| Email: | cvs4cara@therecruiters.co.za | Share This Job | |