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| Title: | Order Fulfilment and Logistics Coordinator Cape Town |
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| Max Salary: | R20000 pm | ||
| Decription: | The company is a leading provider of ergonomic office furniture and ergonomic consulting. We are dedicated to delivering high-quality, innovative workspace solutions. Our mission is to change the way people work to improve their health, comfort and productivity. We are looking for a detail-oriented and proactive Order Fulfilment & Logistics Coordinator to join our team and support our operations. The Logistics Coordinator will be detail-orientated and proactive in order fulfilment and logistics and will join the team to support operations. The Order Fulfilment & Logistics Coordinator will play a key role in ensuring smooth order processing, efficient logistics management, and exceptional customer service. This role requires strong organizational skills, the ability to multitask, and a customer-first mindset. Key Responsibilities: • Order Processing & Logistics Management. • Process all customer orders accurately and efficiently. • Log and schedule orders with courier partners to ensure timely deliveries. • Track shipments and resolve any logistical issues that may arise. • Coordinate and manage logistics related to product installations done by external installers, ensuring seamless execution. • Process and update all orders on the Shopify website and Zoho inventory management. • Manage the end-to-end process for product returns and warranty claims, ensuring a smooth and efficient resolution for customers. • Customer Relations & Support • Serve as a key point of contact for customers regarding order status, delivery timelines, and general inquiries. • Proactively communicate with customers to provide updates and resolve any delivery or installation concerns. • Work closely with internal teams (sales and warehouse) to ensure efficient order processing and customer satisfaction. What We Offer • Comprehensive in-house training and ongoing support to equip you with the skills and knowledge needed to excel in this role. • Opportunities for career growth and development within a scaling business. • A market related salary. • The chance to be part of a company that values customer care and inhouse workplace well-being. • Working in an environment that is committed to continuous improvement and fostering integrity in every aspect of doing business. • A healthy working culture with a respectful, team dynamic. |
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| General Requirements: | Requirements • A diploma or degree in Logistics, Supply Chain Management, • Business Administration, or a related field would be advantageous. • 3-4 years of experience in logistics, order processing, Ecommerce administration or customer service (experience in the office furniture or a similar industry is a plus). • Proficiency in Shopify and Zoho or similar website and order management systems would be beneficial. • Strong attention to detail and excellent organisational skills. • Ability to work in a fast-paced environment and manage multiple tasks effectively. • Excellent verbal and written communication skills. • Problem-solving mindset with a proactive approach to challenges. If you are interested, please send an updated cv in Word format to: Email: cvs4carole@therecruiters.co.za Location: Paarden Eiland, Cape Town |
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| Location | Cape Town | ||
| Consultant: | Carole Dreyer | ||
| Email: | cvs4carole@therecruiters.co.za | Share This Job | |