Our client is seeking a dynamic and experienced Room Division Manager to oversee the Front Office and Housekeeping departments at our established 4-star property. The ideal candidate will be service-driven, hands-on, and committed to maintaining the highest standards of guest satisfaction and operational excellence.

Key Responsibilities:

• Oversee the daily operations of the Front Office, Housekeeping, and Guest Services departments.
• Ensure smooth coordination between departments to achieve seamless guest experiences.
• Maintain high standards of cleanliness, presentation, and service throughout the property.
• Implement and monitor standard operating procedures (SOPs) across all areas of responsibility.
• Manage budgets, staffing levels, and departmental performance targets.
• Conduct regular training, performance reviews, and staff motivation initiatives.
• Handle guest feedback, complaints, and special requests promptly and professionally.
• Ensure compliance with health, safety, and security standards.
• Prepare reports and forecasts for occupancy, revenue, and departmental costs.

• Matric (Grade 12) – essential.
• A tertiary qualification in Hospitality Management or a relevant field is advantageous.
• Minimum 2 years’ experience in the same or similar role within a 3- or 4-star hotel environment.
• At least 2 years of managerial or supervisory experience.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage teams and maintain service excellence under pressure.
• Own transport and a valid driver’s license.
• Stable employment history – no job hoppers, please.

If you meet the above criteria and are ready to take the next step in your hospitality career, please send your updated CV to cvs4cara@therecruiters.co.za.

Only shortlisted candidates will be contacted.